Frequently Asked Questions (FAQ)

Ordering and Products:

A: To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

A: Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming the purchas

A: Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order on our website or the carrier’s site.

Shipping and Delivery:

A: We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location and the selected shipping method.

A: Yes, we do offer international shipping. Shipping costs and delivery times for international orders will be calculated during checkout.

A: In the rare event of a delay or loss, please contact our customer support team at [your email/phone] for assistance. We will work with the shipping carrier to resolve the issue.

Returns and Refunds:

A: Our return policy is outlined in our Terms and Conditions. Please refer to that section for detailed information on returns and refunds.

A: To initiate a return or exchange, please contact our customer support team within 03 days of receiving your order. They will guide you through the process.

A: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Account and Security:

A: Click on the “Sign Up” or “Create Account” link on our website and follow the instructions to provide the necessary information.

A: Yes, we take the security of your personal information seriously. Our platform uses industry-standard encryption to protect your data.

A: Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

Contact and Support:

A: You can reach our customer support team via email at artmarkbd@gmail.com or by phone: +880158 1453425.

Our support hours are Sat-Fri: 9:00am to 9:00pm

A: Currently, we operate exclusively online. You can shop with us 24/7 on our website.

A: Stay informed about our promotions and discounts by subscribing to our newsletter or checking our website regularly for updates.