Return & Refund Policy
Effective Date: 30 March 2024
At “Art Mark” we strive to ensure that your shopping experience is as enjoyable as possible. If, for any reason, you are not completely satisfied with your purchase, we have outlined our return and refund policy below to make the process as straightforward as possible.
a. Eligibility:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Returns must be initiated within [number of days] days from the date of delivery.
b. Non-Returnable Items:
Certain items, such as personalized or intimate goods, are non-returnable for hygiene and safety reasons.
c. Return Process:
To initiate a return, please contact our customer support team at [your email] within the specified return period.
Our team will provide you with instructions on how to return the item, including the return shipping address.
a. Refund Eligibility:
Refunds will be processed for eligible returned items.
The refund amount will exclude any shipping charges paid during the purchase.
b. Refund Process:
Once your return is received and inspected, we will send you an email notification confirming the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 4/5 business days.
a. Product Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, you must follow the return process and place a new order for the desired item.
b. Refund Process:
Once your return is received and inspected, we will send you an email notification confirming the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5/7 business days.
a. Reporting Damaged Items:
If your item arrives damaged or defective, please contact our customer support team immediately with photos of the damaged or defective item.
b. Replacement or Refund:
Based on the nature of the issue, we will either provide a replacement or issue a refund for the damaged or defective item.
b. Refund Process:
Once your return is received and inspected, we will send you an email notification confirming the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5/6 Business days.
If you have any questions or concerns regarding our Return & Refund Policy, please contact us at hello@artmarkcommerce.com or Call us- +880 1581453425
Our customer support team is available to assist you during Sat-Fri: 9:00AM-10:00PM
Note: This Return & Refund Policy is subject to change without prior notice. Please review the policy periodically for any updates.
Thank you for shopping with “Art Mark”. We appreciate your trust in our products and services.